Privacy & Cookies Policy

Last Updated: 31/6/2025

At Donya Foods Ltd, your privacy is of utmost importance to us. This Privacy & Cookies Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website donyafoods.co.uk. By using our website, you consent to the practices described below.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Such as your name, email address, phone number, postal address, and payment details when you contact us, register an account, or place an order.
  • Technical Information: Including browser type, operating system, IP address, and device identifiers used to access our website.
  • Usage Data: Such as pages visited, time spent on pages, and interactions with our website features.
  • Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance your user experience (see Section 3).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and deliver our products to you.
  • To communicate with you regarding orders, inquiries, or customer service requests.
  • To personalise and improve your experience on our website.
  • To analyse website performance and user behaviour for internal analytics and service improvements.
  • To send you promotional materials and marketing communications, but only if you have provided your explicit consent.
  • To comply with applicable laws and regulations.

3. Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies to:

  • Remember your preferences and settings.
  • Improve website speed, security, and functionality.
  • Understand how users interact with our site using tools such as Google Analytics.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.

4. Sharing Your Data

We value your privacy and will never sell or rent your personal data. We may share your information with:

  • Trusted service providers who perform essential services on our behalf, such as payment processors, delivery partners, and IT support providers.
  • Government authorities or regulators if required by law, legal process, or for fraud prevention.

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • The right to access the personal data we hold about you.
  • The right to rectify inaccurate or incomplete data.
  • The right to request erasure (also known as the right to be forgotten), where appropriate.
  • The right to object to or restrict processing of your data in certain circumstances.
  • The right to data portability in a structured, commonly used format.
  • The right to withdraw consent at any time (if processing is based on consent).

If you wish to exercise any of these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. However, please note that no internet transmission is completely secure.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by Donya Foods Ltd. We are not responsible for the privacy practices or content of these third-party sites.

9. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. You are encouraged to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this policy or how we handle your personal data, please contact us at:

Email: info@donyafoods.co.uk

Donya Foods

home UNIT 1B, 6 Greycaine Rd, Watford WD24 7GP

call (+44) 208 208 0800

email info@donyafoods.com

language donyafoods.co.uk

favorite instagram.com/donyafoods

Monday - Friday: 09:00 - 18:00
Saturday: 09:00 - 18:00
Sunday: 13:00 - 16:00
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